THE POWER OF THE PROTOTYPE: LEADING WITH STRATEGY
Written by Amanda Jasper, Director of Corporate Communications at NewGround Picture this: your branch system is no longer relevant and lacks technology, which, in turn, no longer attracts consumers. What solutions can help you start transforming your branches? Create a prototype design that all your spaces can be modeled after. In this first installment […]
Race to the Finish Line
Are Retailers Outperforming Banks with Transformation? By: Glory and NewGround In today’s fast-paced society, retailers are making strides and banks need to take notes. Although these are two completely different industries, banks can learn a thing or two from retailers that are creating amazing in-store experiences. “Back from the Dead: What Retailers Can Learn from […]
Total Transformation: How To Engage Differently
Transformation can manifest itself in many forms. So the big question is, do you need to transform your culture to engage differently? Transformation should also be the output or call to action, with your organization being fully-aligned and feeling the effects of growth. In the final installment in our series, we will look how you […]
Can Experiential Strategy and Design Lead to Higher Growth for Credit Unions?
Executive Summary Dr. William G. Dean, Scott Florini, and Evan Briddle The purpose of this white paper is to examine how consumer satisfaction is manifested through experiential strategies— and physical design—that drive consumer experiences at the branch level. It is found that experiential strategies are a factor in driving the growth of credit unions. Credit […]
Interior Design: The Architecture of Tomorrow
Written by Amanda Jasper, Director of Corporate Communications at NewGround Let’s face it: everyone wants to live and work in beautiful buildings. It all comes down to the way the interior is designed. That’s why our future relies on striking, innovative design to keep both consumers and employees happy in a refreshing work environment. We […]
Pods, Cash Bars, and Teller Lines: The Battle of Banking Options
In today’s modern banking world, designs and technology change rapidly, along with the growing needs of consumers. Financial institutions are serving consumer transactions in a few ways: Traditional teller lines Pods Cash bars So, what are some advantages and disadvantages when using each of these systems? Check them out! Teller Lines Financial institutions first started […]
The TTCU Story: Future Proofing Design
It’s every credit union’s dream to achieve so much success that even their headquarters building runs out of space. How can you design a building that accommodates for future growth? A recent example is TTCU Federal Credit Union’s (TTCU) headquarters—one of NewGround’s most prominent projects to date. We sat down with Jerry Hoopert, Senior Vice […]
Purpose Driven Design: Aligning Brand, Place, and Culture
When it comes to successful service delivery, alignment is perhaps the most important strategy you can invoke in your organization. It ensures that everyone on your team is in sync and understands the top objectives for your organization. How does alignment occur? Alignment happens when organizations combine the three primary elements that make up their […]
Technology Takeover: Trends in the Banking World
With automation and technology on the rise, it may seem like humans are having fewer and fewer quality interactions with each other. Think again. In this white paper, you will learn how technology trends in banking are influencing the way financial institutions interact with consumers—and how increasing automation is enhancing the quality of consumer experiences […]
Digital Experience Center Considerations
With advancing technology and evolving consumer behavior, digital experience centers (i.e., call/contact centers) are becoming more important in the financial world than ever before. The need for larger back office functions and more space—at a headquarters or administrative building—where digital experience centers might be located are essential in modern day business strategies. In recent years, […]