Research Institute

Using our expertise and support from renowned research partners, we gain insights from financial data and consumer behavior to help financial institutions deliver better experiences for their consumers and employees.

Offerings

Financial Institution Strategy

Alignment

Branch of the Future

Workplace Strategy

Financial Institution Strategy

In our increasingly digital world, financial institutions (FIs) can no longer hold on to traditional ways of interacting with consumers. With Millennials and Gen Z representing a growing percentage of the market, FIs must adapt to the preferences and demands of these generations if they want to stay relevant (and stay in business). Our research takes a deep dive into how our changing world is shaping the strategic focus of today’s successful financial brands.

Alignment

Company culture is finally being acknowledged for its key role in creating a competitive advantage for brands everywhere…but many organizations have a difficult time harnessing it. For financial institutions, a successful culture features alignment to a core purpose and set of values from the teller line, all the way up to the CEO. Our research explores how to create and foster this alignment within organizations.

Branch of the Future

We analyze data to develop insight that reveals what the “branch of the future” should be for your consumers and employees. We delve into how automation and mobile banking are bringing more meaning to interactions between FI employees and consumers, and help you discover how you can leverage this trend to help your brand succeed.

Workplace Strategy

Our research explores workplace trends to discover how new ways of working—remote work, open offices, and more—are impacting employee satisfaction and productivity. We aim to discover the implications of our changing world on the way we work and help you learn how you can leverage these trends to improve results in your business.

Latest

White Papers

View All Thought Leadership

White Paper

11/23/20

The Power of the Prototype: Embracing Change

Written by Amanda Jasper, Director of Corporate Communications at NewGround So, you’ve strategized and designed your prototype that will drive...

White Paper

8/25/20

Time to ReBalance: A Realignment for Growth

The financial services industry just experienced the single most transformational moment in its history. The worldwide pandemic brought the...

White Paper

5/1/20

THE POWER OF THE PROTOTYPE | PART II: DELIVERING NEXT GENERATION DESIGN

Written by Amanda Jasper, Director of Corporate Communications at NewGround It’s time to face the facts: your branches do...

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