Offerings


Financial Institution Strategy
Alignment
Branch of the Future
Workplace Strategy

Financial Institution Strategy

In our increasingly digital world, financial institutions (FIs) can no longer hold on to traditional ways of interacting with consumers. With Millennials and Gen Z representing a growing percentage of the market, FIs must adapt to the preferences and demands of these generations if they want to stay relevant (and stay in business). Our research takes a deep dive into how our changing world is shaping the strategic focus of today’s successful financial brands.

Alignment

Company culture is finally being acknowledged for its key role in creating a competitive advantage for brands everywhere…but many organizations have a difficult time harnessing it. For financial institutions, a successful culture features alignment to a core purpose and set of values from the teller line, all the way up to the CEO. Our research explores how to create and foster this alignment within organizations.

For more information on WayPoint, visit ourwaypoint.com.

Branch of the Future

We analyze data to develop insight that reveals what the “branch of the future” should be for your consumers and employees. We delve into how automation and mobile banking are bringing more meaning to interactions between FI employees and consumers, and help you discover how you can leverage this trend to help your brand succeed.

Workplace Strategy

Our research explores workplace trends to discover how new ways of working—remote work, open offices, and more—are impacting employee satisfaction and productivity. We aim to discover the implications of our changing world on the way we work and help you learn how you can leverage these trends to improve results in your business.

Latest

White Papers

White Paper
3/24/20
THE POWER OF THE PROTOTYPE: LEADING WITH STRATEGY

Written by Amanda Jasper, Director of Corporate Communications at NewGround Picture this: your branch system is no longer relevant and...

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White Paper
10/7/19
Using the Knowledge Pyramid to Develop Personas for Successful Business Design

In this white paper, you will learn how to leverage your data and information to better understand the consumers you...

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White Paper
7/22/19
Technology Takeover: Trends in the Banking World

With automation and technology on the rise, it may seem like humans are having fewer and fewer quality interactions with...

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