Written by Amanda Jasper, Director of Corporate Communications at NewGround

So, you’ve strategized and designed your prototype that will drive change across your branch system – but how can you drive change across your staff behavior and interaction?

Mabrey Bank Prototype | Oklahoma City, OK

In this final installment of our prototype series, we interviewed NewGround’s Tom Auer, Senior Vice President of Design, and Scott Florini, Vice President of Strategy, to look at how proactive change management influences the overall strategic growth and success of the prototype design.

Consistent Culture
How does the new prototype affect your organizational culture? Your prototype can only be successful if your staff properly engages and utilizes the new design to its full potential.

“When your staff doesn’t engage with the prototype, there’s a danger of disjointed service delivery and overall experience. You can get one experience in one facility, but a totally different experience in another,” said Scott Florini, Vice President of Strategy at NewGround.

Internal confusion will only result in external confusion. The final piece of the prototype puzzle is to make sure proper change management is in motion.

Fill out the form below to read more. 

 

 

 

Written by Amanda Jasper, Director of Corporate Communications at NewGround

So, you’ve strategized and designed your prototype that will drive change across your branch system – but how can you drive change across your staff behavior and interaction?

Mabrey Bank Prototype | Oklahoma City, OK

In this final installment of our prototype series, we interviewed NewGround’s Tom Auer, Senior Vice President of Design, and Scott Florini, Vice President of Strategy, to look at how proactive change management influences the overall strategic growth and success of the prototype design.

Consistent Culture
How does the new prototype affect your organizational culture? Your prototype can only be successful if your staff properly engages and utilizes the new design to its full potential.

“When your staff doesn’t engage with the prototype, there’s a danger of disjointed service delivery and overall experience. You can get one experience in one facility, but a totally different experience in another,” said Scott Florini, Vice President of Strategy at NewGround.

Internal confusion will only result in external confusion. The final piece of the prototype puzzle is to make sure proper change management is in motion.

Fill out the form below to read more. 

 

 

 

The Power of the Prototype: Embracing Change