Chartway Federal Credit Union

Chartway Federal Credit Union (FCU) was ready to update their nationwide branch-system, and so NewGround conducted a discovery session, resulting in an Idea Book to guide future designs. This included a “kit-of-parts” with designs and ideas for different branch sizes, still keeping the brand, design, and experience consistent. Some suggested changes included replacing teller lines with a cash bar or teller pods, automated ITM delivery, improved signage, and updated off-stage employee areas.

In branches that have incorporated these new designs, employees love how bright the space is and how easy it is to serve members, while the members love how inviting and modern the new spaces are.

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22%
average increase in loan production (Virginia locations)
20%
average increase in members (Virginia locations)