FirstOntario Credit Union

FirstOntario Credit Union (FirstOntario) decided to expand their branch network, leading to a 10-year engagement with NewGround to develop and execute a branch strategy focusing on the universal banker concept, where bankers are free to move about and perform both teller and member service tasks. This concept, together with cash recyclers and a groundbreaking remote teller system, made branches maximally efficient while improving the overall member experience.

As for overall look and design, the goal of each branch was to set a tone for extraordinary service. A concierge, complimentary coffee and branch tours, and comfortable waiting spaces all helped achieve this goal as well.

Download Project

Ready to get started?

We want to hear from you.

Get Started

locations by NewGround
years of partnership