Client satisfaction tool engages management to provide feedback
CHESTERFIELD, Mo., January 30, 2019–NewGround, a St. Louis-based innovative architecture, design, and delivery firm, received a 93% overall client satisfaction score for 2018 through the C.A.R.E. (Consistent, Available, Reliable, Engaged) Assessment Program. The overarching goal of this program is to analyze NewGround’s performance and provide helpful feedback from clients to continually improve our service offerings.
As an organization, NewGround focuses on building solid, win-win partnerships with every client and always strives for a 100% client satisfaction. With a focus on quality, NewGround implemented the C.A.R.E. Assessment process to serve as a tool to gauge client satisfaction. The C.A.R.E. Assessment process allows for candid feedback from the client through a detailed interview process.
At every project’s conclusion, the Manager of Client Experience surveys client satisfaction with the key executive team. The survey consists of questions around the general perception of NewGround, the overall assessment in goal achievement for the project, the ability to collaborate to solve problems, and the likelihood to be recommended to others.
This confidential information is then compiled into a narrative report and reviewed during a debrief by NewGround’s Executive Team.
“We value each of our partnerships, and through our C.A.R.E. Assessments we can really be transparent in understanding what we did right for our clients as well as how we can improve for our upcoming projects,” said Jeff Winter, Senior Vice President of Business Development at NewGround.
NewGround is the industry thought-leader in strategy, innovative design, and project management, and has been for over 100 years. We help financial institutions master the power of their space to create the next generation workplace and retail solutions. At NewGround, we are driven by our core values of: Serving Others, Excellence, Innovation, Collaboration, and Communication. Headquartered in St. Louis, Missouri, NewGround maintains corporate offices in Chicago, Illinois, Honolulu, Hawaii, and Waterloo, Ontario, with a regional presence throughout the U.S. For more information, visit NewGround at www.newground.com.