Insight:

Using the Knowledge Pyramid to Develop Personas for Successful Business Design

NewGround corporate headquarters in Clayton Misouri

In this white paper, you will learn how to leverage your data and information to better understand the consumers you serve in your financial institution. 

After reading this white paper, you will be able to…

  • Leverage your data to understand the “why’s” that drive the consumers you serve
  • Create personas that represent the key segments in your audience
  • Produce better communication and marketing campaigns
  • Better satisfy the needs that truly drive your consumers

Next Insight

Experience-Driven Branch Design: How Customer Journeys Are Shaping the Next Wave of Retail Banking Spaces

As consumer expectations evolve, retail banking is undergoing a meaningful transformation. Branches are no longer transactional checkpoints—they’re becoming experience centers, advisory hubs, and powerful brand touchpoints. To stay relevant, financial institutions must rethink the physical...