Neches Federal Credit Union Headquarters

In November 2019, a chemical plant in Port Neches, Texas suffered a massive explosion that had a wide area of impact, damaging buildings all over the city. The Neches Federal Credit Union Headquarters was among the buildings that suffered damage from the explosion, as exterior walls shifted on one side of the original building.

Neches Federal Credit Union needed to navigate complex challenges related to insurance claims and their reconstruction schedule. They turned to NewGround to help them plan their reconstruction, relying on their collaborative strategic process to design their new headquarters space.

Planning through construction took place between February 2017 and July 2021. NewGround worked closely with Neches FCU to successfully navigate their reconstruction through hurricanes, work delays, and insurance claims. Today, Neches FCU enjoys a completely revitalized headquarters featuring modern service-level technologies, amenities, and interior design.

The new 49,313 square foot headquarters building features a full-service branch located on the first floor. The branch Servicenter includes the latest cash automation technologies, and a comfortable hospitality area, ensuring members enjoy a superior consumer experience.

Throughout the building, NewGround oversaw the installation of full-coverage vinyl wall coverings, including a “history wall”. This piece tells the story of the credit union throughout the years, incorporating a representation of the Neches River running through the left-hand side of the graphic.

All vinyl graphics for walls and ceilings were developed through creative collaboration with the Neches FCU CEO, Marketing team, and interior designers. All parties involved worked to ensure the wall coverings were attractive, consistent with design aesthetics, and representative of Neches FCU’s established brand. Some vinyl wall coverings, including the history wall, featured layering of Sintra panels and laser-cut acrylic to add a visual pop and relief to the graphics.

NewGround also helped with the design and implementation of a new private lending area to enhance member interactions. Separate from the main building, Neches FCU now features a free-standing three-lane full-service drive-up ITM (Interactive Teller Machine), improving convenience and accessibility for the branch location.

Neches FCU prioritized talent recruitment and retention by leaning on NewGround to implement employee amenities. Staff workplaces include adjustable furniture for improved ergonomics, as well as a comfortable and relaxing employee lounge. The headquarters also features an employee fitness center complete with men’s and women’s showers and locker rooms.

For larger gatherings, events, and training sessions, the facilities now include a large breakdown room with a covered outdoor patio. The second floor of the Neches FCU headquarters houses training rooms, the CEO’s office, and an executive boardroom with a covered outdoor balcony.

Thanks to NewGround, Neches FCU has a stunning new headquarters building that showcases their brand and signature elements. This facility is an attractive headquarters that will help them draw top industry talent, serve members, and accommodate future growth projections beyond the next 15 years.

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