Florini and Ritner explain strategic design for banking experiences
CHESTERFIELD, Mo., March 13, 2019–NewGround, a St. Louis-based innovative architecture, design, and delivery firm, announced that Scott Florini, Vice President of Strategy, and Brad Ritner, Director of Retail Design, are scheduled to speak at the 2019 Ohio Bankers League (OBL) Bank Marketing Conference at the OBL Education Center in Columbus, Ohio on Thursday, March 21.
Scott and Brad’s presentation entitled, “Embracing the Experience Economy,” explores the principles of the Experience Economy and allows the audience to discover how to apply them to drive greater economic value in the banking world.
NewGround’s Strategy & Experience Economy Experts will challenge participants to think differently about how to map and design a customer experience, including persona development and why it is important.
“It is our goal to apprise attendees around the importance of creating an experience for consumers to maximize value in their own banking business strategies,” said Scott Florini, Vice President of Strategy at NewGround.
Their session will also include details on how goods and services are no longer good enough, how work is a theater and every business is a stage, and practical ways to integrate these ideologies into designing your own customer experience.
“We will illustrate how designing your bank for the experience plays a pivotal role in your overall success,” said Brad Ritner, Director of Retail Design at NewGround.
NewGround is the industry thought-leader in strategy, innovative design, and project management, and has been for over 100 years. We help financial institutions master the power of their space to create the next generation workplace and retail solutions. At NewGround, we are driven by our core values of: Serving Others, Excellence, Innovation, Collaboration, and Communication. Headquartered in St. Louis, Missouri, NewGround maintains corporate offices in Chicago, Illinois, Honolulu, Hawaii, and Waterloo, Ontario, with a regional presence throughout the U.S. For more information, visit NewGround at www.newground.com.